Category: Customer Service
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4 Tips for Responding to Reviews
Do you have a business where folks might write reviews (either on Facebook, Yelp, your website, etc.?) Here are some best practices… 1. Respond to every review (good or bad) 2. If the review is negative, thank the person for sharing their experience, and assure them that you will address their concerns. Consider inviting them…
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Anne-Marie Farrow/DFA Creative Achieves Master Certification with Constant Contact
Fort Mill, SC marketing expert demonstrates proven track record delivering measurable results FORT MILL, SC — June 14, 2016– Anne-Marie Farrow, owner, DFA Creative, has become Master Certified by Constant Contact®, Inc., the trusted marketing advisor to more than 650,000 small organizations worldwide. To achieve this Master Certification, the highest level of Constant Contact’s Solution…
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8 Tips for Managing Client Expectations
Lately, it seems that a lot of my work with my clients has been focused on helping them understand the importance of managing their clients’ expectations. And, what I’ve learned through this process is that a lot of the failure to manage expectations comes from their failure to educate the client on the process. Create…