Category: customer retention
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4 Tips for Responding to Reviews
Do you have a business where folks might write reviews (either on Facebook, Yelp, your website, etc.?) Here are some best practices… 1. Respond to every review (good or bad) 2. If the review is negative, thank the person for sharing their experience, and assure them that you will address their concerns. Consider inviting them…
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8 Tips for Managing Client Expectations
Lately, it seems that a lot of my work with my clients has been focused on helping them understand the importance of managing their clients’ expectations. And, what I’ve learned through this process is that a lot of the failure to manage expectations comes from their failure to educate the client on the process. Create…